On the Côte d'Azur, TAC serves international clients in hospitality, real estate and tech. As Client Success Manager you own the post-sale relationship: onboarding, adoption, renewals and expansion — the trusted contact who makes French service famous.
Onboard new clients: kickoff, success plan, KPI definitions and training
Run quarterly business reviews and adoption reporting
Detect upsell signals and coordinate with the sales team
Resolve escalations with calm, structure and French elegance
Maintain health scores and churn-risk dashboards in the CRM
3+ years in customer success, account management or consulting delivery
Native French and fluent English; Italian a plus on the Riviera
CRM and CS-tool literacy (Odoo, HubSpot, Gainsight or similar)
Empathy, organisation and clear written communication
Based between Monaco and Nice, hybrid with monthly client visits
Salary with variable bonus on renewals and expansion
5 weeks congés payés + RTT
Swile tickets and transport subsidy
Bright Nice office a short walk from the Promenade
Real career path toward Senior CSM or Team Lead